Aligneurs Francais
Aligneurs Francais Dental CRM is a web and mobile platform designed to help dentists and lab technicians manage patient care, communication, and invoicing, all in one place. The product needed a refresh that made it simpler, faster, and more user-friendly. I led the redesign with a focus on user experience, making sure the interface truly worked for real-world dental teams.
Scope of Work
Branding & Website Redesign User Research & Testing Web & Mobile App Design & Development
Target Audience
Dentists (Web App & Mobile App): Professionals across France managing dozens of patients per week. They wanted a tool that was fast, mobile-friendly, and easy to use. Lab Technicians (Web App): Production team members managing aligner creation and delivery. They needed better context and real-time updates from dentists.
Research & Insight
Conducted a user feedback survey with 30 dentists to understand their pain points and priorities. Key findings: – Dentists wanted to spend less time on admin and more on patient care. – The most-used features were photo uploads, treatment tracking, and messaging. - Users needed a smoother mobile experience with fewer clicks.
Problems
The original system had become difficult to use and slowed down the day-to-day work of dental clinics. Dentists were spending too much time on manual tasks, and communication with the dental lab was messy and slow. Here’s what I discovered: - Photo uploads were time-consuming and required multiple devices. - Email was the only way to contact the lab, which caused delays and confusion. - Invoicing had to be done manually with no reminders or tracking. The team needed a clean, modern solution that would simplify everyday workflows.
Solutions
1. Mobile Photo Uploads Old process: Add patient on web → take photos on phone → transfer to laptop → upload manually. New flow: Add patient and take/upload photos directly in-app, saving minutes per patient. 2. Real-Time Messaging Old process: Conversations via email, hard to track or search. New flow: Patient-specific chat inside the app with attachments and delivery updates. 3. Automated Invoicing Old process: Manually create, send, and track invoices. New flow: Auto-generated invoices with reminders and filters for paid/unpaid.
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